Tranquilo Beach House

Terms and conditions: Property Rules and Cancellation Terms 

1. Property Use Rules:

  • The property must be used strictly for its intended purpose as specified in the accommodation agreement.
  • Guests must respect the property and its surroundings, adhere to local laws, and follow any regulations set by the property owner.
  • No modifications or alterations to the property are allowed without written consent from the property owner. 

2. Cancellation Terms:

Cancellations and Amendments (by Us)**:

- (i)We reserve the right to cancel your reservation in the event of unforeseen circumstances such as fire, flood, building maintenance or property sale. In case of such cancellation, we will notify you as soon as possible.

- (ii) In case of cancellation, we will refund any amounts paid directly to us. However, we are not responsible for third-party expenses (e.g., travel, activities).

- (iii) TRANQUILO BEACH HOUSE reserves the right to cancel a booking and issue a full refund.

- (iv) We may terminate any booking for failure to comply with the terms and conditions, in this case, no refund will be issued, and the security bond will be charged.

 

  • The property owner reserves the right to cancel the agreement under the following circumstances:

3. Notification of cancellation:

  • In the event of cancellation, the property owner will provide written notice to tenants as soon as practicable, outlining the reasons for cancellation and any applicable details regarding the process and potential refunds. 

4. Refund Policy:

  • If a cancellation occurs due to circumstances outlined above, any prepaid amounts will be refunded in accordance with the terms specified in the accommodation full terms and conditions. 

Cancellation Policy

1. **NO REFUND POLICY**: All payments for bookings and holding fees are strictly non-refundable. Please note that rates may vary depending on the season. Additionally, you may transfer your booking to a friend or relative if needed. 60-day cancellation exception (Floods and Fire) 

2. **BOOKING AND CANCELLATION**:

   * **Booking**: No booking is confirmed until TRANQUILO BEACH HOUSE has received the full payment for the booking. * **Payment Terms**: To hold the Property, you must pay 50% at the time of booking, and the remaining 50% 40 days prior to your check-in date to confirm your booking.

    * **Payment Terms**: To hold the Property, we require you to pay 50% at the time of booking, and the remaining 50% 40 days prior to your check-in date, to confirm your booking.

   * **Security Bond** In the event of any damages or breaches, the $1,500 Security Bond may be used to cover the cost of:

  • Repairing or replacing the Property, its furnishings, fixtures, and fittings

  • Excess cleaning required after your stay

  • Penalties for overstaying or breaching house rules

Following your departure, the Security Bond will be refunded to you within 72 hours from departure, pending a satisfactory final inspection of the property by the property owners or their representatives.

* **Non-Refundable Cleaning Fee**: A non-refundable $750 cleaning fee will be charged at the time of Security Bond payment.

    * **Confirmation of Booking**: Once the Initial Deposit or full payment has been received, you will receive an email confirming your Booking. The contract between us will form when we receive the payment confirmation.

3. **CANCELLATIONS AND AMENDMENTS**:

   * **Cancellation by Guest**: If you need to cancel or amend your Booking, please notify us as soon as possible. If you elect to cancel your booking, money paid is not refundable but is fully transferable to a friend or for rebooking at another date. (Time Frame for cancellation exception: Floods and Fire)

   * **Cancellation by Us**: The owners will make every effort to ensure the property is available as booked. We would not expect to have to make any changes to your booking, but sometimes problems occur, and we may have to make alterations or, very occasionally, cancel bookings. You will be refunded 100% of any fees you have already paid to us. * **Termination of Booking**: TRANQUILO BEACH HOUSE reserves the right to terminate any booking and immediately eject any Guest from the Property for failure to comply with the Terms and Conditions of their booking. In this case, there would be no refund of any monies paid, and the security bond will be automatically charged to the Guest’s stipulated credit card.

   * **Termination of Booking**: TRANQUILO BEACH HOUSE reserves the right to terminate any booking and immediately eject any Guest from the Property for failure to comply with the Terms and Conditions of their booking, in which case there would be no refund of any monies paid and an automatic charging of the security bond on the Guest’s stipulated credit card.

 

king regards,

Patricia Baker

Accounts Payable

Mob:  0408424846

 

Tranquilo Beach House 

full terms and conditions available upon 

request.